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Terms & Conditions


1.1. These Terms and Conditions shall apply to any contract for the sale of Equipment or Materials and/or the carrying out of Installation, Maintenance and/or Commissioning by IFire UK Limited and are to assist both the Customer and IFire UK Limited in clarifying respective responsibilities and supersede any previous Terms and Conditions of Sale, Installation, Maintenance and Commissioning published by IFire UK Limited. 1.2. In these Terms and Conditions, the following expressions shall have the following meanings;

“The Company” means iFire UK Limited, its assignee(s) and/or its subcontractor(s);

“Acceptance” means the successful completion of Installation and/or Commissioning, irrespective of whether a separate Acceptance Certificate is required or not.

“Acceptance Certificate” means the certificate of acceptance issued by iFire UK Limited to the Customer following Installation and/or Commissioning.

“Acceptance Date” means the date upon which the Acceptance occurs.

“Additional item(s)” means the following where incurred.

Any special packaging costs under clause 4.4.

Transportation costs under clause 4.4. Where the Customer has requested express same day, overnight delivery or any other similar service

or where the price payable (exclusive of Value Added Tax) is £1,000 (One Thousand Pounds) or less;.

or any extra costs incurred as a result of delay caused by the Customer;

or any variation required by the Customer and accepted by the Company in respect of the Equipment or the services.

“Commissioning” means the engineering test to be carried out on and at the site to Equipment whether supplied by the Company or not in accordance with the Specification;

“The Commissioning Engineer” means the Company’s Commissioning Engineer;

“the Contract” means any quotation or contract for the supply of Equipment and/or the carrying out of Installation and/or Commissioning by iFire UK Limited on these Conditions of Sale of Equipment, Installation and Commissioning and any other document incorporated in a contract between iFire UK Limited and the Customer;

“The Customer” means the buyer or employer under the Contract.

“The Equipment” means the equipment or materials the subject of the Contract;

“Installation” means the civil works to be carried out on and to the site in order to install the Equipment whether supplied by iFire UK Limited or not in accordance with the Specification;

“Normal Working Hours” means 08.30 to 17.00, Monday to Friday excluding Bank Holidays and days in lieu thereof;

“The Site” means the site where the Installation and/or Commissioning is to take place;

“The Site Representative” means the Customer’s site representative who is technically competent and qualified and has specific knowledge of the Site, the Installation and Commissioning;

“The Specification” means the detailed list of works of Installation and commissioning to be carried out on and to the Site and attached to the Contract;

“Working Day” means Monday to Friday between 08.30 – 17.00

Any reference to Standards will mean the latest / current version



2.1. No other standard Conditions or Terms shall apply to the Contract.

2.2. The Customer shall not rely upon any oral terms or representation unless confirmed by iFire UK Limited in any document.

2.3. In the case of any inconsistences between the terms contained within these Terms and Conditions and the terms specified by iFire UK Limited in any contract or other document incorporated in such contract, the latter shall take precedence.


3.1. iFire UK Limited shall be bound by any Contract signed by a duly authorised signatory of iFire UK Limited. A proposal given by iFire UK Limited is not an offer capable of acceptance so as to make it a binding Contract.

3.2. If any Term put forward by the Customer is inconsistent with these Terms and Conditions or any other Term specified by iFire UK Limited, the proposal shall be deemed to be a counter offer capable of acceptance by any conduct by the Customer indicating intention to proceed with the transaction.

3.3. iFire UK Limited reserves the right to refuse to accept any order based upon a proposal more than 30 days old in age unless otherwise stated in the proposal to be open for a longer period and the proposal has not been withdrawn in that period.

3.4. Where the order for Equipment is based upon the standard price list of iFire UK Limited the price shall be valid provided that delivery is to take place within 30 days of the date of order.


4.1. Where no specific instructions are given to iFire UK Limited about the manner in which the Equipment is to be delivered or the delivery address then unless otherwise specified, iFire UK Limited shall deliver the Equipment to the location mentioned in the order by such transport and in such instalments as iFire UK Limited shall determine.

4.2. The cost of delivery of the Equipment shall be an Additional Item.

4.3. Delivery of standard Equipment will normally be within 10 days of receipt of order, but time is not of the essence of the Contract. Non-standard equipment will be delivered as and when available.

4.3.1 Any short delivery or missing Equipment must be reported within 24 hours of delivery.

4.4. Any other method of delivery or any special packaging requirements must be specified by the Customer at the time of the order and shall be an Additional Item.

4.5. Delivery of standard Equipment is generally supplied from stock, but it is advisable to allow 2 weeks wherever possible in case of temporary stock shortages.

4.6. Delivery times are those anticipated from the date of receipt by iFire UK Limited and assume that there is a clear trading account in existence. New accounts should add 2 weeks to the delivery time quoted to allow clearance of trade references

4.7. Were the contract is for Supply only or Supply and Commission, responsibility for safe storage and security of the Equipment lies with the purchaser. Replacements for any lost Equipment will be charged for at the Company’s standard prices.


5.1. From the time when the Equipment is despatched from iFire UK Limited’s premises whether by carriage or by collection by the Customer or by delivery to the site, the risk of any loss, damage to or deterioration of the Equipment shall be and remain with the Customer notwithstanding that iFire UK Limited may arrange carriage. iFire UK Limited shall be under no liability arising from their choice of carrier or carriers, or from the act or omission of such carrier or carriers and the Customer waives all rights under section 32(2) of the Sale of Goods Act 1979 in addition, to any other rights hereby excluded or restricted.

5.2. iFire UK Limited shall not be liable for any expenses, losses or damages caused by any delay in delivery and delays shall not entitle the Customer to rescind the Contract.

5.3. In cases where the Company delivers directly or contracts directly with the carrier, then the Company will at its option either repair, replace or issue a credit note in respect of equipment lost or damaged in transit (other than by default of the Customer) provided that:

5.3.1. The Customer specifies on the carrier’s consignment note details of such loss or damage; and

5.3.2. In respect of complete non-arrival of all of the equipment comprised in the Contract, written notification is to be made to iFire UK Limited within three days of the date of the despatch of the Equipment and separately to the carrier within the period stipulated by the carrier’s terms and conditions of carriage for claims against the carrier

5.3.3. In respect of damage to all or part of the Equipment or loss of part of the Equipment comprised in the Contract, written notification is to be made to iFire UK Limited within 24 hours of delivery of the Equipment (which will normally be stated on the carrier’s consignment note) and separately to the carrier within the period stipulated by carrier’s terms of carriage for claims against the carriers. On request, iFire UK Limited will inform the Customer of the name and address of the carrier and any time limit for claims stipulated by them.

5.4. Once the Equipment is ready for delivery, iFire UK Limited shall be entitled to invoice and be paid for the Equipment as if they had been delivered if for any reason the Customer does not arrange for or accept delivery. iFire UK Limited shall arrange storage for the Equipment and the cost of storage shall be an Additional Item.

5.5. Where the Equipment is to be delivered in instalments, each delivery shall constitute a separate Contract and failure by iFire UK Limited to deliver any one or more of the instalments in accordance with these Conditions or any claim by the Customer in respect of any one or more instalments shall not entitle the Customer to treat the Contract as a whole as repudiated.


5.6. All requests for returns must be made within 30 days of receipt of the Equipment and will only be considered providing the Equipment is returned in their unopened, undamaged original packaging. All returns will be subject to a 18% restocking charge. Items supplied that are deemed to be non-standard, special or pre-programmed will not be returnable unless faulty.

5.6.1. Any packaging and postage costs in respect of returns remain the responsibility of the purchaser

5.7. Equipment reported or returned as ‘Faulty’ will be returned to the manufactures for investigation. Credits will only be issued on confirmation of the faulty product by the manufacturer. Should the manufacturer advise that the returned product has been incorrectly used, connected or subjected to any act outside of their control, no credit will be available. Replacements will be charged for at the Company’s standard prices.


6.1. The Installation shall be in accordance with the Specification (if any) and in accordance with the relevant British and/or European Standard Code of Practice applicable to the Installation

6.2. All prices for Installation are based on the assumption that the Equipment will be surface fixed. Any additional work required to install the Equipment or to achieve a flush Installation shall either be provided by the Customer at its cost, including any redecoration that may be necessary, or shall be an Additional Item.

iFire UK Limited shall not be obliged to reinstate or make good any part of the premises at the Site which may be affected by the Installation.

6.3. iFire UK Limited accepts no responsibility for the co-ordination of Installation with any other services provided by third parties. iFire UK Limited will provide such information as may be reasonably requested by the Customer to assist any such third party, but any alterations to or any re-working of the Installation required by such co-ordination shall be an Additional Item.

6.4. Any request for alterations to or additions to the Installation, whether by way of variations or otherwise, must be in writing and shall be an Additional Item.

6.5. Unless stated in the Specification, no allowance has been made in the price for any inter-connection of the Equipment to any other system or equipment at or on the Site to facilitate the shutdown of the Equipment or remote control.

6.6. Where the Equipment is required to meet a particular level of audibility, whether relating to an identified level of clarity or minimum volumes, iFire UK Limited accepts no liability to comply with these requirements when the quantities and/or location of Equipment has been instructed by a third party, whether as detailed on layout drawings or Equipment schedules or otherwise. If required, the Commissioning Engineer will carry out a full audibility test on completion of the Installation and report on any defect as an Additional Item. The cost of any work involved in raising the level of audibility shall be an Additional Item.

6.7. Unless specifically stated in the offer, Systems that use Voice Alarms to have their Speech Intelligibility confirmed via RASTI Testing have not been included. Where such tests have been specifically included and documented in our quotation, they will be carried out only after full on site tests, which will need to be carried out after the main structural works have been completed.

6.8. The price for the Installation shall include Commissioning upon completion of the Installation in accordance with clause 7



7.1. Where the Equipment to be commissioned has not been installed by iFire UK Limited, the Customer will be required to provide a Site Representative on the Site for the period of Commissioning

7.2. Before the Commissioning Engineer will commence any connection or testing work as part of the Commissioning, the Customer must issue to the Commissioning Engineer for retention a complete set of all cable test sheets which must detail as a minimum the information required under the then current IEE Regulations.

7.3. Where the Commissioning involves fire alarm systems, any documents not available to the Commissioning Engineer, will be recorded on the Commissioning Certificate as being a variation from the current version of BS5839 part 1: section 5

7.4. The Commissioning Engineer will carry out low voltage continuity earth line resistance and capacitance tests on all circuits as part of the Commissioning and any failures will be notified to the Site Representative who will be required to instigate the clearance of these faults.

7.5. The Commissioning Engineer must be satisfied prior to commencement of Commissioning that all cables are clearly marked and identifiable as well as all conductors.

With particular regard to Commissioning involving fire alarm systems, all cables and conductors must be appropriately identified and if not, this will be recorded on the Commissioning Certificate being a deviation from BS5839 Part 1

7.6. In the event of any delay of Commissioning and which is not due to the failure of iFire UK Limited and whether caused by the Customer or otherwise, iFire UK Limited retains the right to charge as an Additional Item for either an abortive visit or for the additional hours incurred in waiting for the faults to be rectified. Any such Additional Item will be charged at the then hourly rate for Commissioning services. In addition, any time lost due to lack of access to the site on the pre-arranged day, incomplete works, unavailable access equipment or lack of installed drawings will be charged as an Additional Item.

7.7. The Commissioning Engineer will provide a separate time sheet covering the additional time involved in the Commissioning which must be signed by the Site Representative. The failure by the Customer to acknowledge and accept these charges as they are incurred will result in the Commissioning Engineer not returning to the Site to complete the works.

7.8. The cost of Commissioning only includes the final connection of any control Equipment. All field Equipment must be connected by the time the Commissioning Engineer attends the Site. If any cables are to be terminated by the Commissioning Engineer then these must, where applicable, be glanded and stripped ready for termination. Additional costs will be incurred for this facility.

7.8.1. Commissioning includes testing Outputs of Interface devices, NOT the actual operations of the system.

7.9. Where the order is for supply and Commission only, any Detector Heads should not be fitted by the Customer until all cable testing has been completed. Addressing fault free cabling, devices and installation of detectors in the correct place remains the responsibility of the Customer.

7.10. The Customer will be required to provide all analogue and addressable systems programming data at least 10 working days prior to Commissioning. The failure by the Customer to provide such data may delay the Commission for which iFire UK Limited will not be liable. The delay in providing this data may also require the Commissioning Engineer to make an additional visit or visits for which an Additional Item may be charged.

7.11. The Customer is responsible for and required to make available to the Commissioning Engineer all installed drawings and zone charts for specific schematic drawings. If requested at the time of commencement of Commissioning, the Commissioning Engineer will, during such Commissioning, be prepared to assist to ensure that on addressable systems the correct address numbers are provided for inclusion on their own as installed drawings.

7.12. Any Equipment supplied by iFire UK Limited which is to be commissioned will be tested in the presence of the Site Representative. If a Site Representative is not present then the Customer will be deemed to accept the commissioning as if the Site Representative was present.

7.13. The Customer is required to give at least 10 working days’ notice for the attendance of the Commissioning Engineer.

7.14. The Commissioning allows for one final handover to the Customer. In the event the Customer requires any third party to be present to approve the Commissioning, then the Customer must arrange the time and any additional visit required to demonstrate the system to any third party will be an Additional Item.

to conduct a further test at a later date. This would be charged as an Additional Item based on the engineering time on site.

7.15. At commissioning, iFire UK Limited is often unable to test with full operational noise levels present, in which case, iFire UK Limited will be pleased

7.16. On completion of the works, iFire UK Limited recommends that the new commissioned system is placed into soak test for a period of one week prior to the official handover. This will allow the system to be monitored for any potential sources of false alarms and to allow the quiescent parameters to settle down.

7.17. ‘Soak Test’ means that the system will be ‘live’, but that it will not be connected to any remote monitoring centre and the audio/visual alarms may be disabled. During ‘Soak Test’, Call Points should have the ‘not in use’ insert fitted.

7.20. Standard Commissioning is for ‘one out, all out’ Cause & Effect philosophy. Development or more complex Cause & Effect Commissioning will be charged as an Additional Item, as will multi-panel or networked installations.

7.19 iFire UK Limited often supply smoke detectors with dust caps fitted. These are designed to keep builders dust and other pollutants out of the detectors during ‘building works’. They should be left in place on detectors until commissioning, and will be removed by the Commissioning Engineer. Commissioning before builders work is complete results in detectors being contaminated by dust and increases the likelihood of false alarms and premature failure. Contaminated devices will incur additional costs for either cleaning or replacement.

7.18 iFire UK Limited will not re-fit dust caps after commissioning unless given an instruction to return to site to re-commission when builders work is complete.



8.1. The Installation and/or Commissioning shall be carried out by iFire UK Limited during Normal Working Hours unless otherwise specified. Any date mentioned by iFire UK Limited in the proposal is a proposal only and not a term of the Contract.

8.2. If Installation and/or Commissioning is delayed by any circumstances outside iFire UK Limited’s reasonable control (including, without limitation, war, civil disorder, natural disaster, fire, flood, theft, industrial dispute, delay by suppliers carriers or other subcontractors, inability to obtain materials labour or manufacturing services from usual sources, manufacturing faults, or acts of omissions of the Customer), the date for Installation and/or Commissioning shall be extended until a reasonable time after such circumstances have ended.

8.3. The Customer’s acceptance of Installation and/or Commissioning shall constitute a waiver of any claim by the Customer in respect of delay.

8.4. The Customer shall pay as an Additional Item for any work carried on outside the Normal Working Hours.

8.5. Any act or omission of the Customer causing any delay of 30 minutes or more during the Normal Working Hours shall be charged as an Additional Item.



9.1. The Equipment, Installation, Maintenance and Commissioning shall be deemed to have been accepted by the Customer and in all respects in accordance with the Contract on signature by the Customer of the Acceptance Certificate, or where the Equipment is not installed by iFire UK Limited upon the expiration of three days after delivery unless the Customer gives notice of rejection within that period.



10.1. The Customer shall ensure that the Site and access to it are safe and suitable for the Delivery, Installation and Commissioning of the Equipment, that all necessary licenses and consents have been obtained, and that there are suitable power supplies for hand tools, adequate lighting, toilet and rest facilities, secured facilities for the storage of plant and machinery necessary to carry out the Contract and an acceptable and safe working environment.

230 volt AC 13 amp unswitched fused spur supplies are to be provided adjacent to the proposed panel/charger/control locations which must be certificated to the current edition of the IEE Wiring Regulations.

As far as access to the Site is concerned, the Customer will be expected to provide iFire UK Limited with such information and plans as may be reasonably required including details of any security arrangements to enable iFire UK Limited to fulfil its obligations under the Contract.

10.2. The Customer shall provide at its own cost iFire UK Limited with all facilities and help that it may reasonably require including (without limitation) access to the Site at all times, parking space and all necessary ladders and scaffolding or other items required for access to the Site, which shall be safe to use and comply with all relevant Health and Safety legislation and in particular with regard to fire alarm beam detectors, suitable access will be required to safely access both ends of each beam set simultaneously.

10.3. The Customer must advise iFire UK Limited of the existence of concealed pipes, wires and cables for water, gas, electricity, telephone, computer, data communication and other such services affecting the Site and shall confirm the location of such services to iFire UK Limited before Installation and/or Commissioning commences. In the absence of such notice, iFire UK Limited accepts no liability for damage to such services or any loss, damage or injury whatsoever incurred or sustained in consequence thereof as the Customer hereby acknowledges, and the Customer shall indemnify iFire UK Limited against any claim whatsoever for loss damage or injury resulting from damage to such services as aforesaid.

10.4. The Customer shall be responsible for and reimburse iFire UK Limited for any charges made by the Police, Fire or any other authority to iFire UK Limited in connection with the Installation and/or Commissioning.

10.5. The Customer shall only operate the Equipment after the Acceptance Date and in the case of Equipment installed by iFire UK Limited shall only operate the same in accordance with the written information and instructions which may from time to time be supplied by iFire UK Limited to the Customer.

10.6. Such facilities as are reasonably requested by iFire UK Limited and not provided by the Customer and which are necessary for the Installation and/or Commissioning shall be provided by iFire UK Limited and charged to the Customer as an Additional Item.

10.7. The Customer shall ensure that there is no interruption to the work of Installation and/or Commissioning. The price is based on the assumption of full continuity of work and that iFire UK Limited shall have unhindered access during normal working hours.

10.8. The Customer shall be responsible for complying with all instructions of the Manufacturers of the Equipment for its use, particularly with regard to any environmental conditions.


11.1. The price payable under the Contract shall be as specified in iFire UK Limited’s proposal, together with Value Added Tax and any other tax, duty or levy chargeable in respect of the Contract. The price specified is nett and no deduction for early settlement or retention or for any set-off or counterclaim may be made. Unless specified in the proposal, no main Contractor’s discount has been allowed for in the price.

11.2. Unless otherwise stated, any Additional Items shall be added to the price.

11.3. Unless otherwise specified the Customer shall pay the price and Additional Items (if any) as follows:

  1. a) in the case of Equipment, within 30 days of date of Invoice or Application in which the Equipment was despatched by iFire UK Limited;
  2. b) in the case of Installation and/or Commissioning within 30 days of date of Invoice or Application in which the appropriate Certificate is issued;
  3. c) in the case of any interim account, within 30 days of date of Invoice or Application to which the account relates.

11.4. iFire UK Limited shall be entitled to render to the Customer an interim account every month for all work of Installation and/or Commissioning where the work at the start of the Installation and/or Commissioning quoted is likely to exceed 18 working days.

11.5. iFire UK Limited reserves the right to charge interest at 7% above Bank of England base lending rate for the time being on any overdue payments until repaid in full.

11.6. iFire UK Limited reserves the right to recover from the Customer all direct expenses reasonably incurred by iFire UK Limited in connection with any overdue sums.

11.6.1. Without prejudice to any other rights of iFire UK Limited, and by reason of a Credit Check, if there is any reason to doubt that the amounts due from the Customer under the Terms of the Contract will be paid in full according to the Terms thereof, then iFire UK Limited reserves the right to payment in full before delivering the Equipment or performing the Installation or Commissioning or any other services whatsoever for the Customer.

11.6.2. The Customer shall indemnify iFire UK Limited against all losses sustained or extra expenditure incurred as a result of such a suspension of Delivery or Installation or Commissioning including a reasonable allowance for storage.

11.6.3. Where payment requested in accordance with this Condition is not received within 30 days of demand, iFire UK Limited reserves the right to sell or dispose of the Equipment produced or acquired for the Customer and to recover any additional loss from the Customer.


11.7. Where the Equipment is to be delivered by instalments and the price thereof is payable by instalments, the failure to pay any outstanding instalment invoiced to the Customer shall entitle iFire UK Limited to refuse to supply any further Equipment to the Customer and to recover by action the whole or part of any price which is due unpaid in addition to any other rights or remedies under the Contract.


12.1. Legal ownership of the Equipment is to remain vested in iFire UK Limited until both the price for the Equipment and any Additional Items have been paid for in full, and until full payment has been received by iFire UK Limited under any other contract with the Customer for which payment is outstanding.

12.1.1. If the Customer obtains possession of the Equipment prior to such payment, the Customer shall hold the Equipment in a separate and identifiable form as Bailee and fiduciary agent for iFire UK Limited;

12.1.2. Failure to pay the full amount when due shall give iFire UK Limited or its employees or agents, the right to repossess the Equipment (and enter the Customer’s premises for that purpose if necessary) with or without notice and without liability and, at its option, to avail itself of any other legal remedy.

12.1.3. iFire UK Limited shall have the right to sell the Equipment once it has been re-possessed under this Condition.

12.2. Notwithstanding this clause 12, iFire UK Limited shall be entitled to maintain an action for the price of the Equipment and Additional Items at any time after the date when payment is due.

12.3. The Customer may contract to sell the Equipment to a third party in return for valuable consideration provided always that the Customer shall account in a fiduciary capacity to iFire UK Limited for the proceeds of sale (to the extent of the Customer’s indebtedness to iFire UK Limited) keeping the same separate and identifiable from its other monies. The Customers rights under this clause 12.3 shall cease if an event specified in clause 18 occurs to the Customer.

12.4. If prior to payment in full being made the Equipment becomes commingled with similar equipment belonging to the Customer and/or any third party the Customer shall hold iFire UK Limited’s proportion of the commingled Equipment or their proceeds of sale on trust for iFire UK Limited. iFire UK Limited shall be treated as a tenant-in-common of the commingled equipment and the Customer shall hold as trustee for iFire UK Limited’s proportion and (if the commingled equipment has been sold) pay to iFire UK Limited its due proportion of the proceeds of sale.

12.5. Where the Equipment is attached to either buildings or plant or machinery of the Customer, the Customer agrees that it is not its intention that the Equipment thereby becomes fixtures and fittings or part of the plant or machinery, but the Equipment shall remain as chattels and be severable from the buildings or plant or machinery.



13.1. iFire UK Limited will consider any reasonable request by the Customer in respect of variation work, whether by way of addition, omission, or substitution of any work, whether Installation or Commissioning. The price of any such variation work shall be an Additional Item in accordance with iFire UK Limited’s day work rates.


14.1. iFire UK Limited will accept a cancellation of an order for Equipment if, and only if, said Equipment has not been despatched and is carried as part of its normal stock. Such cancellation must be confirmed in writing and accepted by a director of iFire UK Limited. A charge of 10% will be made for any stock cancellations.

14.2. In the case of all other orders, whether for Equipment, Installation, Maintenance or Commissioning iFire UK Limited will not accept cancellation.

14.3. iFire UK Limited reserves the right to levy a minimum cancellation charge and re-stocking charge of 25% of the value of any order for Equipment which is accepted, or 35% if the equipment has already been delivered at the time of collection.



15.1. iFire UK Limited does not provide drawing office facilities for the sale of equipment only.

15.1.1 iFire UK Limited is not able to provide drawings in any format required for a Customer’s Building Information Module (BIM) unless expressly stated and costed in the proposal document. However, iFire UK Limited will assist in obtaining electronic files from its suppliers. iFire UK Limited accepts no responsibility for any costs associated with the building of electronic files when these are not available from its suppliers for standard or other products.

15.2. Any technical information supplied by iFire UK Limited shall only be relied upon by the Customer if confirmed in writing by iFire UK Limited. iFire UK Limited is not liable for any such technical information provided verbally by its employees. iFire UK Limited relies upon the information supplied by the manufacturer of the Equipment and shall, wherever so practicable, supply the Customer if so requested with copies of the manufacturer’s technical information.



16.1. iFire UK Limited’s policy is one of continued research and development and iFire UK Limited reserves the right to amend or change any Equipment Specifications or products listed in the Specification at its discretion at any time without notice.

16.2. iFire UK Limited also reserves the right because of difficulties in obtaining supplies to use at its discretion Equipment and materials other than those specified provided that this does not materially affect the performance of the Equipment or the system.


17.1. iFire UK Limited has no special knowledge of the nature and value of the contents of the premises at the Site for which the Equipment has been specified and in which it is to be Installed, Maintained or Commissioned or of the nature of the risks to which the premises and their contents will be or may from time to time be exposed. The potential loss or damage which the Customer might suffer is likely to be disproportionate to the price that can reasonably be charged by iFire UK Limited under agreements of this nature. As the Customer knows or should know the extent of such potential loss or damage and is therefore in the best position to do so, it should insure against all likely risks. Accordingly the Customer accepts that it is reasonable that iFire UK Limited limits its liability to the Customer as set out below, which specifies the entire liability of iFire UK Limited including liability for negligence or consequential losses.

17.2. iFire UK Limited accepts liability:

17.2.1 for death or personal injury resulting from the negligence of iFire UK Limited, its employees or agents acting in the course of their employment;

17.2.2. arising out of any breach of the obligations as to title implied by statute;

17.2.3. where the Customer deals as consumer for any breach of any condition or warranty implied by statute as to the Equipment whether as to correspondence with the description or sample or as to its quality or fitness for the purpose or particular purpose;

17.2.4. up to the sum of £250,000 for direct physical damage to the Site to the extent to which such damage or loss is caused by the negligence of iFire UK Limited its employees or agents whilst working on the Site in the course of their employment.

17.3. The Customer is required to notify iFire UK Limited of any claim above as soon as is reasonably possible and in any event within 3 months of the act omission or occurrence giving rise to the damage or loss, except that any claim under sub-clause [17.2.4] above shall be notified to iFire UK Limited within 30 days of the Customer suffering any alleged damage or loss.



18.1. If the Customer shall fail to observe and perform any of these Conditions or if any distress or execution shall be levied on the Customer’s property or if the Customer shall make or offer to make any arrangements with creditors (where the Customer is an individual or firm) if an Interim Order under Section 252 of the Insolvency Act 1986 is made in respect of or a Petition in Bankruptcy is presented against the Customer or (where the Customer is a Company) if a Receiver or Manager of the Customer’s assets or an Administrative Receiver or Administrator of the Customer shall be appointed or if a Resolution or Petition to wind up the Customer shall be passed or presented, iFire UK Limited shall be entitled (in addition to any other rights or remedies) to suspend performance of iFire UK Limited’s obligations under the Contract, or to terminate the Contract or to suspend and later terminate.

If iFire UK Limited cancels the maintenance as covered under this clause, iFire UK Limited will write to the Customer at their last known address advising them of the cancellation and the date from which it becomes effective.



19.1. Except as provided for in Clause 17, iFire UK Limited shall not be liable to the Customer for any consequential loss or damage of whatsoever nature including, without limitation, loss of use, production, profits, custom or goodwill, damaged property and increased operation expenses (however arising) whether from breach of contract or negligence or otherwise.

19.2. Except as provided for in clause 17, iFire UK Limited’s total liability for all claims of whatever nature and however arising (whether from breach of Contract or negligence or otherwise) against iFire UK Limited employees and sub-contractors shall be limited to £50,000.



20.1 iFire UK Limited shall pass to the Customer the benefit of the standard 12 month warranty or guarantee given by the Manufacturer of the Equipment supplied to the Customer under the Contract, unless stated otherwise.

20.2. If within 12 months of delivery of the Equipment or where installed by iFire UK Limited within 12 months of the Acceptance Date any defect (other than normal wear and tear, or corrosion) appears in the Equipment (or, if carried out by iFire UK Limited its Installation,) iFire UK Limited shall (at its option) replace or make good the defect, save where the Installation is unreasonably delayed by the Customer, whether by default, negligence or otherwise, the said period of 12 months shall be proportionately reduced by the period of delay.

20.3. iFire UK Limited shall be obliged under 20.1 and 20.2 above only if:

20.3.1. the Equipment has been operated and maintained properly and in accordance with good industry practice and with any instructions and recommendations made by iFire UK Limited or the Manufacturer of the Equipment and has not been modified or misused; and

20.3.2. the Customer has given the notice to iFire UK Limited within 28 days after the appearance of the defect,

20.3.3 If the site is not maintained by iFire UK Limited, the warranty is limited to replacement of the device only. (Attendance to the Site or labour is not included under these warranty terms)

20.4. Any visits to the Site of the Customer whether in connection with Equipment supplied or Installed, Maintained or Commissioned will require written instructions from the Customer. The attendance of the Commissioning Engineer to the Site whether to carry out repairs, investigate reports of false alarms or faults on the Equipment whether Supplied, Installed, Maintained or Commissioned, caused by misuse, damage, neglect or vandalism will be charged as an Additional Item, it shall be at the cost of the Customer at iFire UK Limited’s then daily work rates.

20.5. Where any Equipment is returned to iFire UK Limited for repairs, then unless otherwise agreed, the Customer shall be responsible for the costs of carriage to iFire UK Limited.



21.1. iFire UK Limited may sub-contract the performance of all or any of its obligations under the Contract.



22 Design Liabilities and Limitation

Insofar as the design of the Sub-Contractor’s Designed Works is comprised in the Sub-Contractor’s Proposals and in what the Sub-Contractor is to complete in accordance with the Contractor’s Requirements and these Conditions (including any further design required to be carried out by the Sub-Contractor as a result of a Variation), the Sub-Contractor shall in respect of any inadequacy in such design have the like liability to the Contractor, whether under statute or otherwise, as would an architect or, as the case may be, other appropriate professional designer holding himself out as competent to take on work for such design who, acting independently under a separate contract with the Contractor, has supplied such design for or in connection with works to be carried out and completed by a building contractor who is not the supplier of the design.

22.1 All new fire detection systems that iFire UK Limited installs must be fully compliant with BS5839- part1 and the scope of the scheme. This includes detailed documentation covering the integrity of the finished installation and comprises of:

  • As installed drawings
  • Full audibility test with readings, including a sample of ambient levels


22.1.1 As required by BS5839- part 1, a Design Certificate is also required to be signed by the person taking responsibility for the Design. This is required prior to the start of Installation.

22.1.2 If the design is not by iFire UK Limited, the Designer will need to supply this Certificate.

22.1.3 If iFire UK Limited is responsible for the Design, iFire UK Limited must be given an instruction by the Customer and their representatives to undertake the design to a certain category, based on a Risk Assessment.

22.1.4 A BAFE certificate will be issued on all new Installations except where the Installation is an extension of a non-BAFE certificated system.

22.1.5 iFire UK Limited Labour charges will include the site time required to complete a comprehensive audibility test and to complete the necessary documentation.


22.2 SSAIB Accreditation

22.2.1 iFire UK Limited is certificated to The Security Systems and Alarms Inspection Board. This scheme is the definitive 3rd party certification scheme for Security Systems Services.

22.2.2 Under SSAIB accreditation all new security systems that iFire UK Limited install must be fully compliant with SSAIB regulations and the entire scope of the scheme.

22.2.3 As required by SSAIB, all new systems must meet the requirements of the relevant BS and EN standards. An SSAIB Certificate of Compliance will be issued on all new installations except where the installation is an extension of a non-SSAIB certificated system.

22.3 Fire Alarm System Design

22.3.1 Unless stated elsewhere, the proposal has been provided based upon a design by others, therefore responsibility for providing a design certificate to BS5839- part1 is by the originator (i.e. not iFire UK Limited)

22.3.2 In cases where the system has been designed by iFire UK Limited to BS5839- part1, the Design Certificate will be raised and uniquely numbered, identifying the system design category and site details, kept on file and issued to the relevant parties upon receipt of the order.

22.3.3 In order to fully comply with BS5839- part1 Category L2, iFire UK Limited will require specific areas considered to be of a High Fire Risk to be highlighted by a Fire Risk Assessment or Fire Strategy Document developed by interested parties such as Building Control, the Building user, the Fire Authority etc.

22.3.4 BS5839- part1Category L5 systems are based on specific ‘Fire Safety Objectives’. These ‘objectives’ will have been defined in a Risk Assessment developed by interested parties such as Building Control, the Building user, Local Fire Authority etc. iFire UK Limited cannot prepare a design to L5 unless provided with specific data for the areas to be covered. If iFire UK Limited issue an L5 design certificate it will, by necessity, state that the design is based on information provided to iFire UK Limited by others.

22.3.5 In cases where iFire UK Limited is replacing all existing equipment on a like-for-like basis only, utilising the existing positions for device selection, zoning etc, iFire UK Limited cannot be responsible for the design category.

22.3.6 Proposals relating to the positioning of actuation devices have been based on the drawings provided. In the absence of detailed section/structural drawings, iFire UK Limited cannot accept responsibility for compliance to Standards should additional devices be required to provide protection to compartments, voids, ducts etc., which are not identified by the information provided.


22.3.7 In cases where the system has been designed by iFire UK Limited, the quantity and location of the alarm sounders is based on the experience of sound levels obtained in general working environments with the intention of meeting the audibility requirements of BS5839- part1. Proposals are given in good faith, but due to the complexity of sound level variation caused by wall partitions, carpeting, furniture and doors, it cannot be guaranteed that all areas will have an adequate audibility level.

22.3.8 Should extra sounders be required, iFire UK Limited would be pleased to supply these as an Additional Item

22.3.9 Unless stated otherwise, iFire UK Limited has not carried out a site radio survey and costs for this element of the works are a proposal and based on experience for such applications. Costs are subject to finalisation prior to commencement of the works and variations could be incurred.

22.3.10 Unless a site survey has been carried out with all facilities being in place, such as HVAC etc, iFire UK Limited will base the proposal on drawings provided. Proposals relating to the positioning of actuation devices, nozzles, pipework and other associated Equipment will be based on the drawings provided or assumed locations if drawings are not provided. In the absence of detailed section/structural drawings, iFire UK Limited cannot accept responsibility for compliance of Standards should additional mechanical and electronic equipment be required to meet the standards, and such variations will be charged as an Additional Item

22.4 Security System Design & Signalling

22.4.1 Unless stated otherwise, in accordance with the European Standards and to determine the grading of the Intruder and Hold-Up Alarm System, a site survey and risk assessment of the property must be carried out. The risk assessment relates solely to the grading and design of the proposed Intruder and Hold-Up Alarm System and is based upon information available at the time of survey. It is the Customer’s responsibility to ensure that the system grading specified is acceptable to their insurance company.

22.4.2 In cases where iFire UK Limited is replacing all existing Equipment on a like-for-like basis only i.e. utilising the existing positions for device selection, zoning, circuitry etc, iFire UK Limited cannot be responsible for the grading of the system.

22.4.3 Proposals relating to the positioning of actuation devices have been based on the drawings provided. In the absence of detailed section/structural drawings, iFire UK Limited cannot accept responsibility for any Client’s specific requirements should additional devices be required to provide protection to areas which are not identified by the information provided.

22.4.4 Unless stated otherwise, iFire UK Limited has not checked that the design meets the grading that maybe specified or referred to in any specification or drawings referred to or otherwise implied.

22.4.5 When an Intruder and Hold-Up Alarm System is being un-set, the Police have historically been called to a high incidence of false alarms. In view of this, additional safeguards are now required for some un-setting methods. The proposal details the suggested un-setting method. However, iFire UK Limited advises that the Customer’s insurance company is contacted to confirm that this method is acceptable to them.

22.4.6 The Intruder and Hold-Up Alarm System external audible warnings will be fitted with a cut-out facility to operate after 15 minutes following alarm activation. After the operation of the cut-out device, the system will automatically re-arm, excluding any circuit(s) which caused the initial activation, but will only operate the local audible warning(s) in the event of a further activation.

22.4.7 In cases where the Intruder and Hold-Up Alarm System is linked to the iFire UK Limited Alarm Receiving Centre (ARC) and, subject to any verification routines, alarm signals generated from site will be relayed to the Police. iFire UK Limited would advise that if the Police receive an excessive number of false calls, this could result in the withdrawal of their response to signals originating from the alarm system, leaving the customer on Key holder response only. It is in the Customer’s interest to be aware of false alarms and to minimise the risk of occurrence.

22.4.8 The system will either generate open/close signals each time the system is set or unset, or it will generate an abort signal following activation when the code is entered into the keypad. Should iFire UK Limited receive an intruder signal from site while the system is un-set, or if iFire UK Limited receive an abort signal within 120 seconds from receiving an intruder signal, the Police will not be called.

22.4.9 All detection devices remain fully active until an authorised Key holder enters the premises via the designated entry route, automatically triggering the entry delay timer. This will allow access to the keypad only to disarm the system.

22.4.10 Where signalling to the ARC is required, iFire UK Limited will specify their requirements for signalling methods which may but are not limited to ethernet, wifi & analogue phone lines.



23.1 Under the guidelines of BS5839- part1, it is important that any system should be fully maintained at all times.

23.2 Following connection of the signalling system to iFire UK Limited Alarm Receiving Centre (ARC), there will be a trial period during which Fire, Intruder and Hold-Up Alarm signals will be subject to a Key holder response only and will not be passed to the Police.

23.3 The trial period shall continue until the Fire, Intruder and Hold-Up Alarm System has been free of alarm signals (which would otherwise have been passed to the Police) for a period of fourteen consecutive days. Should thirty days have passed from connection and the trial period has not been satisfied, then iFire UK Limited will inform the Customer that the system is still not subject to a Police Response.

23.4 iFire UK Limited offers one of the following Service Level Agreements (SLAs). Detailed Terms & Conditions, including any exclusions, are outlined within the Maintenance Contract Agreement (a copy of which is available upon request):

  • Bronze includes labour costs for basic maintenance
  • Silver includes Bronze and emergency callout labour costs during working hours
  • Gold includes Silver, batteries and emergency callout during working hours
  • Platinum includes Gold, out of hours emergency callout labour costs and replacement of parts


23.5 Unless stated otherwise within the proposal, any cost associated with on-going line rental and monitoring charges for digital communicators, internet or RedCare signalling is excluded from the SLA.

23.6 Minimum contract term will be 24 months, unless stated otherwise

23.7 iFire UK Limited requires 3 months written notice for contract termination

23.8 Costs will be charged in accordance with the Emergency Engineer Callout Rates Schedule and the SLA detailed within the proposal

23.9 Engineer travel costs will be charged at the same rates as those detailed under 27.8

23.10 Chargeable time on site will be in hourly increments and part hours will be increased to the next highest whole hour

23.11 Where iFire UK Limited is taking over responsibility for Maintenance from another provider, iFire UK Limited will undertake a basic survey as part of the first visit to verify the state of the system and quality of maintenance records

23.12 Based on findings, iFire UK Limited may recommend an initial 100% test of the system prior to continuing with the normal routine inspections. This test would be charged separately and would only apply where previous maintenance was poor, insufficient records where available or the system is deemed to be in an unsatisfactory state

23.13 Any problems identified within 90 days of commencement of contract, which in the opinion of iFire UK Limited, affect the integrity of the system, will be deemed to have existed prior to our involvement and rectification may be subject to additional charge

23.14 iFire UK Limited reserve the right to offer an alternative Maintenance option based on the findings


24.1 Competence

24.1.1 iFire UK Limited recognises its duty of care under the Health & Safety at Work Act 1974 and other relevant statutory provisions. So far as is reasonably practicable, iFire UK Limited will provide and maintain a safe and healthy working environment for Company employees. It is expected that any risks associated with site operations will be brought to the attention of iFire UK Limited in order that this duty of care is not compromised.

24.1.2 iFire UK Limited provides the highest levels of competence in respect of all work carried out. iFire UK Limited holds 3rd party certification to SSAIB, BAFE & Safe Contractors.

24.1.3 Where required, iFire UK Limited will work with the Customer to ensure that any shortfalls in Fire Strategy competence can be filled through iFire UK Limited activity, examples of which include false alarm reduction planning, compliance with the Regulatory Reform (Fire Safety) Order 1805, and meaningful maintenance.

24.2 Asbestos

24.2.1 It is important for both iFire UK Limited and Customers that any asbestos is not disturbed when working on site. At the start of any works, iFire UK Limited is to be advised of any known asbestos issues on site and shown the asbestos register, unless the Customer confirms in writing that the building is asbestos free. The Customer has a legal obligation to provide iFire UK Limited with this information.

24.2.2 iFire UK Limited has detailed procedures covering what to do if asbestos is discovered on a site during works, and engineers are made aware of this through training and tool box talks.

24.2.3 Proposals are provided on the understanding that:

  • The areas of works within the building are free from asbestos.
  • Any asbestos within the building has been identified clearly and accurately and detailed in the site asbestos register, following a survey undertaken under the authorisation of the building duty holder, and that this information has been brought to the attention of iFire UK Limited in writing prior to the proposal being issued.


24.3 Access Equipment

24.3.1 Access above 3.5 metres is not provided but may be dependent on pre-contractual agreement. Please see Attendance Schedule. iFire UK Limited engineering activities will be carried out using standard step ladders. Any other form of access below 3.5 metres, such as podiums, will need to be provided free of charge to iFire UK Limited in order to carry out their duties.

24.3.2 Special arrangements may be made separately for the hire of scaffolding, MEWP’s etc. to access high level detection.

24.3.3 Powered access equipment will only be driven by trained operators assisted by a banksman (if required), who have attended a recognised course and hold an IPAF certificate.

24.4 CDM Regulations

24.4.1 In accordance with the Construction, Design and Management Regulations (CDM1815), where iFire UK Limited is appointed as the principal contractor, iFire UK Limited will adequately plan, manage and resource the work. This will include the obligation of subcontractors to ensure a suitable induction and consultation programme for workers.

  • 5.1 Waste Management will be in accordance with the iFire UK Limited Environmental Policy. 24.5.2 Segregated waste systems that are provided will be utilised (if applicable)
  • 5.3 Occupational Health will be in accordance with the iFire UK Limited Occupational Health Policy.


24.4.2 Information will be communicated regarding hazards present on site and those created by the design.

24.4.3 iFire UK Limited will ensure there are adequate welfare facilities on site.

24.4.4 iFire UK Limited fully accepts and understands its duty role under CDM1815.

24.5 Waste Management

24.6 Occupational Health

24.7 Noise

24.7.1 Control of Noise will be in accordance with current legislation and guidance provided by the HSE & Environment Agency.

24.8 Dust

24.8.1 All reasonable steps will be taken to keep dust to a minimum to comply with all site procedures.



25.1 iFire will remain sole owners of any signalling device installed. iFire will maintain this as part of the maintenance agreement. The customer will have to pay a connection fee at the time of installation of the signalling device.

25.2 Should the customer cancel the contract or fail to make payments, iFire retain the right to enter the premises to remove the signalling device. If found to be tampered with or worked on by anyone other than an iFire representative, the customer will be charged a fixed fee of £50 + VAT.

25.3 Should the signalling device be removed by anyone other than an iFire representative the customer will be charged a fixed fee of £100 + VAT.


26.1 In terms of the Data Protection Act 2018 iFire may pass on the information the Customer had given to them under this agreement to any police, fire or other authority and, except for security details, to any credit reference, debt collection or public telecommunication agency.  By acceptance hereof the Customer consents to such disclosure.



27.1 The proposal forming part of this response is confidential information and is proprietary to iFire UK Limited. This information is supplied without liability for errors or omissions. No part of this document can be reproduced, used or disclosed in any way, without the prior written consent of iFire UK Limited. The copyright and foregoing restriction of reproductions, use and disclosure extend to all media in which this information may be embodied.



28.1 iFire UK Limited holds the following insurances; full details are available upon request:

  • Employers Liability £10M
  • Public / Products Liability £2M
  • Professional Indemnity £100’000



29.1. This Contract comprises the entire agreement between the parties relating to the subject matter hereof, to the exclusion of all other terms and conditions, prior collateral agreements, negotiations, notices of intention, promises, warranties, undertakings and representations (collectively “representations”) other than those representations expressly included in the Contract; the parties agree that they have not been induced to enter into this Contract on the basis of any representations other than those expressly included in the Contract; and neither part shall be bound by or liable for any representation of any kind or nature not expressly included in the Contract.

29.2. The Customer shall not rely on any variation of the Contract or any waiver of any of its terms unless contained in or evidenced by a letter or facsimile transmission sent by or on behalf of iFire UK Limited.



30.1. Any notice by either party to the other pursuant to these Conditions shall be given by letter or facsimile transmission.

The notice period either way must be no less than 1 calendar month from the date of the notice.



31.1. The Contract shall be subject to and construed in accordance with Scottish Law and both parties hereby submit to the exclusive jurisdiction of the Scottish Courts.



32.1. Any dispute or difference of any kind whatsoever which arises or occurs between the parties in relation to anything or matter arising under, out of or in connection with the Contract shall be referred to arbitration by a single arbitrator appointed by agreement or (in default) nominated on the application of either party by the President for the time being of the Chartered Institute of Arbitrators in accordance with the rules of the Chartered Institute of Arbitrators.